We understand that plans can change
At Aurelia Fleet Solutions, we know that life doesn’t always go according to schedule. Whether it's a sudden change in logistics, an unexpected event, or a shift in business needs, we aim to make our cancellation process as clear, fair, and flexible as possible. This policy outlines the terms and procedures for cancelling fleet service bookings, ensuring transparency and mutual respect between our team and our valued clients.
General Terms and Conditions
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Cancellation Notice Requirements
All requests must be emailed to support@aureliafleetsolutions.com.
Verbal or third-party messages are not valid. -
Effective Time of Cancellation
Cancellation is only valid once confirmed in writing. -
Refund Processing Timeline
Refunds processed within 10 business days to the original payment method. -
Rescheduling
Allowed based on fleet availability; late notice may incur fees. -
Non-Refundable Components
Licenses, permits, third-party logistics, etc. -
Early Termination of Long-Term Contracts
Treated as late-stage cancellations. -
Termination by Lessor
AFS may terminate with 72 hours written notice under specific conditions.
Flexibility
At Aurelia Fleet Solutions, we understand that business needs can shift quickly. That’s why we offer flexible booking and cancellation options designed to support your operations, not hinder them. Whether it’s rescheduling, adjusting trip durations, or navigating unexpected changes, our team is here to work with you—efficiently and fairly.
Exceptional Circumstances
While our cancellation terms are designed to ensure fairness and consistency, we understand that exceptional circumstances can arise. For situations such as medical emergencies, natural disasters, or legal obligations, we offer a compassionate review process. Clients may submit documentation for consideration, and where appropriate, we’ll provide refunds, credits, or flexible rebooking options.